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Support Ticket
Support Ticket System
The most effective way to get the right answers is to submit your questions in our ticket system.
Name
*
Email
*
Your Email address by which we will get back to you.
Company / Organisation
The company or organization you work for.
Phone number
Please provide your phone number or your Skype ID if you want us to contact you through these.
Product Name
*
VAM2
Civetta
I-Detic
Megascops
VAM2 Toolkit
CivettaUtility
Other
Please choose the product this ticket is concerning.
Operation System (OS)
Windows 10
Windows 7
Windows XP
Windows 8 or 8.1
Mac OS X
Linux
Other
This helps us to narrow down problems associated with Operating Systems.
Server OS
Other
Windows Server 2012
Windows Server 2016
Windows Server 2018
Windows Server 2019
Select the server you are running VAM2 on.
Subject
*
Try to describe your problem with one or two words.
Description
*
Try to describe your problem in detail, that will help us to identify the problem quickly.
Priority
*
1 - [Very urgent] Complete loss of critical business functions.
2 - [High] System still runs, but significantly affected usability.
3 - [Moderate] Minimal business impact, less important functions are affected.
4 - [low] Minor impact leads to (temporarily) impairments, but does not influence the workflow.
Attachment
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